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C88 Frequently Asked Questions — FAQ

From registration to withdrawals, bonuses to gaming — almost every question you might have about c88 is answered right here. Clear, straightforward, and easy to follow.

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C88 FAQ — What You'll Learn

Whether you're new to c88 or a returning player, questions come up for everyone. Confused during sign-up, running into trouble with a deposit, or unsure about withdrawals — this FAQ page is your first stop for answers.

We've put together clear answers to the most frequently asked questions, organized by category so you can find what you need quickly. If you can't find your answer here, our Live Chat support is always available.

Jump straight to the category you need below, or browse through all the questions one by one.

Categories

Need help? Chat with us in Bengali on live chat — available 24/7.

Register
Account Login Deposit Withdraw Bonus Games Support

Account & Registration

Yes, registering at c88 is completely free. There are no sign-up fees, monthly charges, or hidden costs. Just provide the required information and create your account at no cost. Click here to register.

To register you will need: your full name (as on your NID), an active email address, a mobile number, your date of birth (to confirm you are 18+), and a strong password. Your National ID will be required for KYC verification before you can make a withdrawal.

Each person may only create one account on c88. If multiple accounts are found belonging to the same individual, c88 reserves the right to close all accounts and forfeit any balances. For more details, Terms and Conditionsis available.

KYC verification is mandatory before your first withdrawal. You'll need to upload a clear photo of your national ID or passport. Verification typically takes 24–48 hours to complete.

Even after completing registration, some features may be restricted until your email is verified. Email verification is especially important for password recovery and security notifications. Click the link in the email sent right after registration to verify.

Login & Security

On the login page Click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Set a new password and log back in.

If you enter the wrong password too many times in a row, your account may be temporarily locked for security reasons. Resetting your password will automatically unlock it. If you still have trouble after resetting, contact support via Live Chat.

2FA stands for two-factor authentication — it secures your login by requiring both your password and a one-time OTP code sent to your mobile. This keeps your account significantly more secure. You can enable 2FA from the security section in your account settings after logging in.

No. c88 will never ask for your password, OTP, or banking details via email, SMS, or phone call. If you receive any such message, it is a phishing attempt — report it to our support team immediately and do not click any links.

Deposits & Payments

You can deposit on c88 via mobile banking, bank transfer, or online payment gateways. For the latest list of supported methods, check the Deposits page.

Deposits are usually instant — funds typically appear in your account within 5 minutes. Bank transfers may take a little longer. If your balance hasn't updated after 30 minutes, contact support with a screenshot of the transaction.

The minimum deposit on c88 may vary by payment method. Mobile banking typically has a very low minimum. Check the Deposits page for the latest limits.

c88 does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction fees — this depends on your payment provider's policy.

Contact live chat or support as soon as possible with your transaction details. Include the transaction ID and the amount sent. The sooner you report it, the better the chances of resolving the issue.

Withdraw

Withdrawal requests are typically processed within 1–24 hours. Having your KYC verification completed speeds up the process. During peak periods it may take slightly longer, but requests are generally completed within 24 hours.

Common reasons a withdrawal may be held up include: incomplete KYC verification, unmet bonus wagering requirements, or additional documents needed for account verification. Contact support to find out the exact reason.

Withdrawal limits vary by payment method and your account's VIP tier. For the latest limits, check the On the Withdrawals page or ask our support team.

For security reasons, it is generally recommended to withdraw using the same payment method you deposited with. In some cases an alternative method may be available — contact support and they will assist you.

Bonuses & Offers

Register Once completed, your welcome bonus will be credited to your account automatically upon your first deposit. The bonus amount and terms may vary depending on the current offer.

Bonus funds cannot be withdrawn directly. They must first be converted to real money by placing a required amount in wagers — this is called wagering. For example: a bonus of BDT 500 with 10x wagering means you need to place BDT 5,000 in bets. Terms vary per bonus — Terms and Conditions Read.

Yes, most bonuses have a set expiry period. If the wagering requirements are not met within that time, the bonus will be forfeited. The expiry for each bonus is listed in the bonus details or in the Terms and Conditions is stated.

With c88's VIP program, you earn points as you play. Points help you level up, and higher tiers unlock exclusive bonuses, cashback, faster withdrawals, and a dedicated account manager.

Gaming

c88 features: Live Casino (Baccarat, Roulette, Blackjack), Slots, Bingo, Fish Game, and Sports Betting. Over 1,000 games in total, all accessible from a single account.

Yes, c88 is fully mobile-optimized. All games run smoothly in the browser on both Android and iOS devices. No separate app download is required.

Yes. In the Live Casino Trained professional dealers run the games in real time. Everything is broadcast live via high-definition HD cameras, and you can chat directly with the dealer during play.

If your connection drops mid-game, the outcome of any active bets is saved in the server logs. Simply reconnect and log back in to see the result in your game history. If anything looks incorrect, reach out to support.

Support

To reach c88 support, use the Live Chat button on the site — available 24/7. You can chat in Bengali. You can also contact us by email at [email protected]

To close your account, contact support and verify your identity. Make sure to withdraw any remaining balance before closing. For responsible gaming, you can also opt for self-exclusion — See details here।

You can file a formal complaint via live chat or email. Please include the subject of your complaint, the time it occurred, and any relevant details such as transaction IDs and screenshots. We aim to respond within 48 hours.

Why c88 Choose

Along with the FAQ, find out what benefits c88 has to offer.

Safe & Licensed

C88 is a licensed platform. All transactions are secured with SSL encryption and your personal information is kept strictly confidential.

Fast Transactions

Deposits are processed almost instantly and withdrawals are completed within 1–24 hours. Both mobile banking and bank transfer are supported.

24/7 Support in Bengali

Get help in Bengali via live chat for any issue. Our team is available around the clock, day and night.

Exciting Bonuses

Welcome bonuses, daily cashback, VIP rewards — there's always a bonus waiting for you at c88.

Mobile-First Experience

Enjoy the full experience from your smartphone. All games and features work directly in your browser — no app download needed.

Responsible Gaming

Deposit limits, cooling-off periods, and self-exclusion — c88 is here to help you keep your gaming healthy. Learn More।

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